The level of Google Voice integration you are seeking in a CRM offering doesn't exist -that I can find at this time.
A couple of things you can do:
- With the Google Voice extension installed in the Chrome browser, any numbers viewed online can be clicked on to initiate a call.
- The history of calls received and made along with messages and texts is stored in Google Voice and can be retrieved by searching by the person's name.
Google could offer an excellent CRM with all it's existing apps just by expanding it's existing Contacts interface to include automatic history of all call traffic, chats, emals and document sharing and comment transactions for a contact. Prompts for conversation notes after a call along with the ability to subscribe to notifications would help users keep customer history up to date for everyone in the domain.
I don't have any indication that this is coming, but if it isn't in their plans, perhaps someone at google will get the idea here.
